Terms of Use & Service

Last Updated: 18 September 2026

Welcome to 4hertz, operated by FOUR HERTZ ENTERPRISE.

These Terms of Use & Service (“Terms”) apply to the use of the 4hertz website and, where applicable, services provided by 4hertz.

By using our website, making a booking, submitting an enquiry, accepting a quotation or engaging our services, you acknowledge these Terms.

Specific services may also be subject to additional quotations, agreements, consent forms or service-specific terms. Where specific written terms are agreed for a service, those terms should be read together with these Terms.

1. About 4hertz

Business Name: FOUR HERTZ ENTERPRISE Trading Name: 4hertz Registration No.: 202503270467 (AS0503027-D)

4hertz provides services including:

Our philosophy is simple:

heal at your own frequency

2. Website Information

Information provided through www.4hertz.xyz, our social-media accounts and other general communications is provided for general informational and educational purposes.

General website or social-media content is not a substitute for an individual assessment, diagnosis or treatment plan from an appropriately qualified healthcare professional.

Exercises, rehabilitation information or health information presented online should not automatically be considered appropriate for your individual circumstances.

3. Medical Emergencies

4hertz is not an emergency medical service.

If you are experiencing a medical emergency or symptoms requiring urgent medical attention, seek appropriate emergency medical assistance.

Do not rely on WhatsApp, Instagram, Facebook, email or other 4hertz communication channels for emergency assistance.

4. Physiotherapy Services

Physiotherapy services are provided following an appropriate professional assessment and within the treating physiotherapist's applicable scope of practice.

Treatment recommendations may vary according to factors such as:

Physiotherapy outcomes vary between individuals.

4hertz does not guarantee a particular treatment outcome, recovery period or result.

Where appropriate, your physiotherapist may recommend assessment or treatment by another healthcare professional.

5. Information Provided by Patients

Patients are responsible for providing information that is accurate and reasonably complete, particularly where the information may affect assessment or treatment.

This may include:

Relevant information should be updated if circumstances change.

6. Booking a Physiotherapy Appointment

Physiotherapy appointments may currently be requested through:

Submitting a booking request does not automatically confirm an appointment.

An appointment is confirmed only after a member of the 4hertz team has communicated confirmation.

Bookings remain subject to physiotherapist availability, location, scheduling and other operational considerations.

7. Service Areas

4hertz currently provides house-call services subject to availability within:

Availability may vary according to the location, requested appointment time and availability of an appropriate physiotherapist.

Please contact 4hertz to confirm whether your location can be served.

8. House-Call Locations

Patients are responsible for providing an accurate address and reasonable access to the location where physiotherapy will be provided.

The location should provide a reasonably safe and suitable environment for physiotherapy.

If the treating physiotherapist reasonably determines that the location presents a safety concern or is unsuitable for providing the proposed service, the physiotherapist may modify, postpone or decline to provide the service.

4hertz does not currently impose a standard travel charge for ordinary house-call appointments. This may be reviewed in the future, with applicable charges communicated before the relevant booking is confirmed.

9. Appointment Payments

Payment arrangements may depend on the service and circumstances.

For ordinary physiotherapy appointments, payment will generally be made after the first session unless another arrangement has been communicated and agreed.

Accepted payment methods currently include:

Invoices or receipts can be provided upon request.

Current pricing is available by contacting 4hertz.

10. Physiotherapy Cancellation and Rescheduling

Patients may contact 4hertz to cancel or reschedule an appointment.

4hertz currently does not impose a standard cancellation fee for physiotherapy appointments, including where cancellation occurs after the physiotherapist has begun travelling to the appointment.

However, we ask patients to provide as much notice as reasonably possible.

If cancellation or travel policies change in the future, the applicable policy will be communicated for relevant future bookings.

11. No-Shows and Waiting Time

If a patient does not attend or is unavailable for a confirmed appointment, the appointment may be cancelled.

For house calls, the physiotherapist will generally wait for up to 15 minutes after arrival at the agreed location.

If the patient cannot be contacted or the appointment cannot reasonably begin within that period, the physiotherapist may leave and the appointment may be treated as cancelled or a no-show.

No standard no-show fee is currently imposed.

12. Cancellation by 4hertz

If 4hertz needs to cancel an appointment, we will make reasonable efforts to inform the patient and arrange another suitable appointment.

Our usual approach will be to offer rescheduling.

13. Consent to Physiotherapy

Before providing treatment, the treating physiotherapist may explain the proposed assessment or treatment and relevant considerations as appropriate.

Patients are encouraged to ask questions if they do not understand the proposed treatment.

Consent may be withdrawn, subject to applicable circumstances and professional requirements.

Additional consent may be requested for particular procedures, clinical photography, recordings or other activities.

14. Patients Under 18

4hertz may provide services to patients under 18.

Appropriate consent from a parent or legal guardian will be obtained where required or appropriate before assessment or treatment.

The parent or guardian may also be required to participate in relevant decisions concerning treatment.

15. Clinical Photography and Video

Photographs or videos may be taken for legitimate clinical purposes where appropriate.

The physiotherapist should explain the intended clinical purpose where appropriate.

Clinical photographs and recordings will be handled as patient information.

Permission for clinical documentation does not automatically provide permission for 4hertz to publish the material on social media or use it for advertising.

16. Marketing Photography and Testimonials

4hertz may request permission to use photographs, videos, testimonials or reviews for marketing or educational purposes.

Separate consent will be obtained for identifiable patient photographs or videos intended for marketing or social-media use where appropriate.

Permission will also be obtained before publishing an identifiable patient testimonial where appropriate.

A patient may refuse marketing participation without affecting their ability to receive physiotherapy services.

17. Corporate and Private Training

4hertz provides corporate and private training services.

Companies may enquire through:

The exact training scope, location, duration, participant numbers, pricing and other requirements may be specified in a quotation or separate agreement.

18. HRD Corp

4hertz is currently a Registered Training Provider with HRD Corp.

Registration as a Training Provider should not be interpreted as meaning that every programme, booking or expense is automatically approved or claimable.

Where HRD Corp-related eligibility or claimability is relevant, the applicable status should be confirmed for the particular programme and circumstances.

19. Corporate Training Deposits and Payment

Unless different terms are specified in a quotation or written agreement, a 10% deposit is required to secure a corporate training date.

The remaining 90% is payable after completion of the training.

Additional terms may be specified in the relevant quotation where necessary.

20. Corporate Training Cancellation

Corporate clients may cancel or reschedule training without a cancellation charge where at least 7 days' notice is provided before the scheduled training date, subject to any specific terms agreed in writing.

Where cancellation occurs less than 7 days before the scheduled training date, the 10% deposit is non-refundable.

Any non-recoverable expenses or special arrangements agreed in advance may be addressed separately in the quotation or agreement.

21. Corporate Training Rescheduling

Training may be rescheduled subject to:

4hertz will make reasonable efforts to accommodate requested changes but cannot guarantee availability for every replacement date.

22. Recording Training Sessions

Corporate or private training sessions may only be recorded with prior written permission from 4hertz.

Permission to record a session does not automatically grant permission to reproduce, distribute, sell or commercially exploit 4hertz training materials.

23. HRD Corp and Client Responsibilities

Where a client intends to make an HRD Corp-related claim, the client remains responsible for ensuring that its proposed claim, documentation and participation satisfy applicable requirements.

4hertz will provide relevant documentation within the scope of the service where applicable, but does not guarantee approval of any particular claim by HRD Corp.

24. Sports and Event Physiotherapy

4hertz provides physiotherapy coverage for sporting events, competitions, corporate sporting activities and other agreed events.

Event organisers may enquire through:

The scope, number of physiotherapists, duration, location, pricing and other requirements will normally be confirmed through a quotation or written agreement.

25. Event Deposits

4hertz does not currently require a standard deposit to reserve physiotherapists for event coverage unless otherwise specified in a quotation or agreement.

26. Event Cancellation

Event cancellations should be communicated to 4hertz as early as reasonably possible.

As no standard deposit is currently required, cancellation charges, if any, will depend on expenses already incurred by 4hertz and any cancellation terms agreed in the applicable quotation or service arrangement.

27. Weather-Related Event Cancellation

Where an event is cancelled because of weather or circumstances outside the parties' reasonable control, arrangements will be considered on a case-by-case basis, taking into account matters including:

28. Event Postponement

Where an event is postponed, 4hertz will generally allow the agreed services to be transferred to a new date, subject to physiotherapist availability and any relevant expenses or changes to the service requirements.

A replacement date is not confirmed until accepted by 4hertz.

29. Outstation Events

Transport, travel and accommodation expenses for outstation event services may be charged separately.

Applicable expenses should be communicated through the relevant quotation or agreed with the organiser.

30. Event Organiser Responsibilities

Unless otherwise agreed, event organisers engaging 4hertz should provide:

4hertz will provide its own treatment table unless otherwise agreed.

Additional requirements may be communicated depending on the event.

The organiser is responsible for providing a reasonably safe working environment for the 4hertz team.

31. Physiotherapy Coverage Is Not Emergency Medical Coverage

Unless expressly agreed otherwise in writing, 4hertz is engaged at events to provide physiotherapy services.

4hertz is not being engaged as the event's emergency medical provider or primary first-aid provider.

The event organiser remains responsible for arranging appropriate:

The presence of 4hertz physiotherapists should not be relied upon as a replacement for those arrangements.

32. Event Participant Treatment

Where individual participants receive physiotherapy services during an event, the treating physiotherapist retains appropriate professional discretion regarding assessment and treatment.

A physiotherapist may decline or discontinue treatment or recommend escalation to emergency or other medical services where appropriate.

33. Professional Personnel

4hertz is founded and operated by physiotherapists and may engage additional physiotherapists to provide services.

The particular physiotherapist assigned to a service may depend on availability, location, professional scope and service requirements.

34. Professional Indemnity

4hertz currently maintains professional indemnity insurance.

The existence of insurance does not modify the respective rights or obligations of the parties under applicable law.

35. Intellectual Property

Unless otherwise stated, intellectual property in original content created and owned by 4hertz—including branding, website content, graphics, training materials and educational materials—belongs to FOUR HERTZ ENTERPRISE or its applicable licensors.

Website content may be viewed for legitimate personal or business informational purposes.

Content may not be reproduced, sold, distributed, modified or represented as another party's work without appropriate permission, except where permitted by law.

36. 4hertz Brand

The 4hertz name, branding, logo and “heal at your own frequency” slogan may not be used in a way that falsely suggests affiliation, sponsorship, approval or endorsement by 4hertz.

37. Training Materials

Training materials supplied by 4hertz are intended for the agreed participants and purposes.

Unless otherwise agreed in writing, materials may not be:

38. Third-Party Services and Links

The 4hertz website may link to or interact with third-party services such as WhatsApp, Instagram, Facebook or other platforms.

Third-party services operate independently and may be governed by their own terms and privacy policies.

4hertz is not responsible for the operation of third-party services outside our reasonable control.

39. Website Availability

We aim to keep our website accurate and available but do not guarantee that it will always operate without interruption or error.

We may modify, update, suspend or discontinue website functionality where reasonably necessary.

40. Limitation of Liability

Nothing in these Terms is intended to exclude, restrict or modify any liability, professional duty, statutory right or consumer protection that cannot lawfully be excluded or restricted under Malaysian law.

To the extent permitted by applicable law, 4hertz will not be responsible for indirect or consequential loss arising solely from website use or events outside our reasonable control.

Professional physiotherapy services remain subject to applicable Malaysian law, professional obligations and the individual circumstances in which services are provided.

Nothing in these Terms removes professional responsibilities owed by a treating physiotherapist.

41. Privacy

Personal data is handled in accordance with the 4hertz Privacy Policy and applicable Malaysian personal data protection requirements.

The Privacy Policy should be read together with these Terms and any applicable patient consent documentation.

42. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or applicable requirements.

The current version will be published at www.4hertz.xyz together with the date it was last updated.

Changes apply to future website use and services as applicable, subject to existing agreements and applicable law.

43. Governing Law

These Terms are governed by the laws of Malaysia.

Disputes relating to these Terms or services provided by 4hertz will be dealt with according to applicable Malaysian law and the jurisdiction of the Malaysian courts, subject to any rights or dispute-resolution requirements that cannot lawfully be excluded.

44. Contact Us

Questions concerning these Terms or our services may be directed to:

FOUR HERTZ ENTERPRISE (4hertz) Registration No.: 202503270467 (AS0503027-D)

No. 28, Lorong Sri Damak 60 Taman Sri Andalas 41200 Klang Selangor, Malaysia

Email: 4hertz.business@gmail.com Telephone / WhatsApp: +60 14-637 6176 Website: www.4hertz.xyz

heal at your own frequency

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